Question 1

What is WOX Relay?

Accepted Answer

WOX Relay is an autonomous logistics platform — a complete ecosystem of autonomous vehicles, AI navigation, fleet management software, remote operations and smart charging infrastructure. It is designed for controlled-environment logistics in airports, hospitals, universities, industrial parks, warehouses and similar sites.

Question 2

Is WOX Relay a vehicle or a platform?

Accepted Answer

Both. WOX Relay is an autonomous logistics vehicle and a complete platform. The vehicle is one component of a broader ecosystem that includes the WOX Fleet Management Platform, remote operations capability, smart charging infrastructure and enterprise API integration.

Question 3

Which industries can use Relay?

Accepted Answer

WOX Relay is designed for a wide range of industries — airports, hospitals, universities, industrial parks, warehouses, hotels and resorts, retail, smart cities, logistics centres and municipal services. Any organisation with repetitive internal logistics in a controlled environment is a potential Relay user.

Question 4

Can Relay operate indoors and outdoors?

Accepted Answer

WOX Relay is designed for both indoor and outdoor controlled-environment operation. Specific indoor capabilities — including lift integration — are confirmed during site assessment.

Question 5

How does Relay navigate?

Accepted Answer

WOX Relay uses a combination of pre-mapped routes, real-time sensor data and onboard AI to navigate. Cameras, radar and ultrasonic sensors detect obstacles. GNSS and sensor-based localisation maintain accurate positioning. Routes are defined during site commissioning and stored in the WOX Fleet Platform.

Question 6

Does Relay require a driver?

Accepted Answer

No. WOX Relay operates autonomously — it does not require a human driver. A remote operations team monitors the fleet and can assist vehicles when needed, but does not drive the vehicle continuously.

Question 7

What is a geofenced operating area?

Accepted Answer

A geofenced operating area is a digitally defined zone within which WOX Relay is authorised to operate. The vehicle cannot leave this area without authorisation. Geofenced zones are configured during site commissioning and enforced by both the vehicle's onboard systems and the WOX Fleet Platform.

Question 8

How are missions assigned?

Accepted Answer

Missions are created through the WOX Fleet Platform — either manually by a logistics coordinator or automatically via API integration with a WMS, ERP or operations system. The platform assigns the mission to the nearest available vehicle with sufficient battery and capacity.

Question 9

How is Relay monitored?

Accepted Answer

All vehicles are visible in real time on the WOX Fleet Management Platform — showing location, mission status, battery level and any alerts. Remote operators can monitor the fleet and assist vehicles when needed.

Question 10

Can multiple Relay vehicles be managed together?

Accepted Answer

Yes. The WOX Fleet Platform is designed to manage multiple vehicles simultaneously — providing a unified view of the entire fleet, mission queue and charging status.

Question 11

What information can be viewed in the fleet platform?

Accepted Answer

The WOX Fleet Platform shows vehicle location, mission status, battery level, charging status, mission history, fleet utilisation metrics and alerts. Specific reporting and analytics capabilities are confirmed during the solution design phase.

Question 12

Can Relay connect to other operational software?

Accepted Answer

Yes. WOX Relay Cloud supports API integration with WMS, ERP, TMS, hospital information systems, property management platforms and other operational software. Integration scope is confirmed during the solution design phase.

Question 13

How are vehicle alerts handled?

Accepted Answer

The WOX Fleet Platform generates alerts for obstacle stops, mission failures, low battery, geofence breaches and vehicle health issues. Alerts are sent to the remote operations team, who assess the situation and take appropriate action.

Question 14

How does Relay detect obstacles?

Accepted Answer

WOX Relay uses cameras, radar and ultrasonic sensors to detect obstacles in real time. When an obstacle is detected, the vehicle stops or navigates around it depending on the situation. If it cannot proceed, it alerts the remote operations team.

Question 15

Is an emergency stop available?

Accepted Answer

Yes. WOX Relay has an emergency stop capability — the vehicle can halt immediately in response to a detected obstacle, system alert or remote operator command.

Question 16

Can an operator assist the vehicle remotely?

Accepted Answer

Yes. Remote operators can assist a stopped vehicle through the WOX Fleet Platform — assessing the situation and authorising an alternative action or requesting on-site assistance.

Question 17

Does availability depend on local regulations?

Accepted Answer

Yes. All autonomous operations are subject to applicable local regulations. WOX recommends consulting your local authority and conducting a site assessment before deployment.

Question 18

How is Relay charged?

Accepted Answer

WOX Relay is charged using WOX Charging infrastructure — 250 kW, 600 kW and 720 kW stations. The WOX Fleet Platform manages charging schedules automatically, directing vehicles to charging stations when battery levels reach a configured threshold.

Question 19

Can a fleet use smart charging?

Accepted Answer

Yes. The WOX Fleet Platform manages fleet charging schedules automatically — ensuring vehicles are charged and available when needed, without manual scheduling from operations staff.

Question 20

Can Relay work with solar energy and battery storage?

Accepted Answer

Yes. WOX Relay charging can be integrated with WOX PV DC Coupling for direct solar-to-charging, and with the WOX Containerised Energy Hub for solar-plus-storage. Contact WOX for details relevant to your deployment.

Question 21

How does a pilot project begin?

Accepted Answer

A pilot begins with a site assessment — WOX engineers survey the operating area, map routes, assess infrastructure requirements and confirm feasibility. The site assessment produces a deployment plan that outlines the steps to go-live.

Question 22

Is a site assessment required?

Accepted Answer

Yes. A site assessment is required for all WOX Relay deployments. It confirms that the operating environment is suitable, defines the geofenced operating zones and routes, and identifies the infrastructure required.

Question 23

Can the fleet be expanded later?

Accepted Answer

Yes. WOX Relay is designed to scale — additional vehicles can be added to the fleet as operational confidence grows and logistics volumes increase.

Question 24

How can I request a demonstration or commercial proposal?

Accepted Answer

Contact WOX through the form below or via the contact page. Our team will arrange a demonstration and produce a tailored commercial proposal for your operation.

WOX Relay
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WOX RelayCommon Questions

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Common Questions

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