Does WOX Relay require a remote driver at all times?

No. WOX Relay operates autonomously — a remote operator does not drive the vehicle continuously. Remote operations provides supervision and assistance when needed, not permanent remote driving.

What triggers a remote operations alert?

Alerts are triggered by events such as obstacle stops, mission failures, geofence breaches, low battery and vehicle health issues. Alert configurations are set during deployment.

How quickly can a remote operator respond to an alert?

Response time depends on the remote operations setup and staffing. WOX recommends discussing your specific operational requirements during the solution design phase.

Can remote operations be handled by our own team?

Yes. The WOX Fleet Management Platform provides the tools for your operations team to monitor and assist the fleet. WOX provides training during deployment.

Is remote operations the same as teleoperation?

Remote operations in the WOX Relay context refers to supervision and assistance — not continuous remote driving. The vehicle operates autonomously; remote operators assist when the vehicle cannot proceed independently.

Remote Operations

Human Oversight for
Autonomous Fleets

WOX Relay operates autonomously — but human oversight remains an important part of responsible autonomous logistics. Remote operations provides supervision, assistance and intervention capability without requiring a driver in every vehicle.

What Remote Operations Is

Supervision, Not Remote Driving

Remote operations in the WOX Relay context means human operators monitoring the fleet, receiving alerts and providing assistance when a vehicle cannot proceed autonomously. It is not continuous remote driving.

This distinction matters. WOX Relay is designed to complete the vast majority of missions without human intervention. Remote operations is the safety net — available when needed, not required for every delivery.

Vehicle Status Monitoring

All vehicles visible in real time — location, mission status, battery level and any active alerts.

Incident Alerts

Automatic alerts when a vehicle stops due to an obstacle, mission failure or system issue.

Remote Assistance

Operators can assist a stopped vehicle — providing guidance or authorising an alternative action.

Mission Support

Operators can view, modify or cancel missions from the fleet platform without being on site.

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