Autonomous Logistics for
Retail Operations
WOX Relay handles store replenishment, click-and-collect fulfilment, internal retail logistics and shopping centre transport — reducing fulfilment labour cost and improving delivery consistency across retail operations.
The Rising Cost of Retail Logistics
Retail operations depend on constant movement of goods — between stockrooms and shop floors, between fulfilment centres and collection points, between stores and customers. As e-commerce volumes grow and labour costs rise, the pressure to automate repetitive retail logistics is increasing. Manual fulfilment is difficult to scale and creates inconsistency during peak trading periods.
Store replenishment from stockrooms to shop floors requires dedicated staff across all trading hours
Click-and-collect fulfilment creates repetitive pick-and-deliver tasks that are difficult to staff consistently
Shopping centre internal logistics — between service areas, stores and loading docks — is labour-intensive
Peak trading periods create fulfilment bottlenecks that are difficult to address with manual labour alone
Returns processing and reverse logistics add further complexity to manual retail operations
Autonomous store replenishment — stockroom to shop floor on scheduled or on-demand missions
Click-and-collect fulfilment — picking area to collection point delivery
Shopping centre internal logistics — between service areas, stores and loading docks
Returns processing — collection point to returns area transport
Integration with retail management and order management systems via open APIs
Real-time fleet visibility — every vehicle, every mission, every battery level
Full mission audit trail for retail logistics compliance
Scalable fleet — add vehicles to handle peak trading periods
How WOX Relay Supports Retail Operations
WOX Relay operates on pre-mapped routes within retail environments — stockrooms, service corridors, shopping centre service roads and fulfilment areas. Missions are assigned through the WOX Fleet Platform or integrated retail management systems, and executed autonomously with full audit logging.
Typical Retail Mission Workflow
Mission Created
A replenishment need or fulfilment request is created manually or via integrated retail management system.
Vehicle Assigned
The WOX Fleet Platform assigns the nearest available Relay vehicle for the mission.
Items Loaded
Items are loaded at the origin point. The operator confirms loading and the mission is authorised.
Autonomous Transit
Relay navigates autonomously along the pre-mapped retail route, responding to obstacles and other vehicles.
Delivery Confirmed
Items are delivered to the destination. The recipient confirms receipt and the mission is logged.
Return or Next Mission
Relay returns to base or proceeds to the next queued mission. Charging is managed automatically.
Operational Benefits for Retail
Repetitive replenishment and fulfilment tasks handled autonomously at scale
Fleet capacity can be adjusted to match seasonal demand and trading peaks
Relay operates across all trading hours with AI-managed charging
Consistent, on-time replenishment reduces out-of-stock risk on shop floors
Full mission data for operational planning and performance improvement
Open APIs connect Relay to your order management and retail systems
Designed for Controlled Environments
WOX Relay is designed for operation within defined, controlled areas — campuses, facilities, industrial zones and managed outdoor environments. All autonomous capabilities are subject to site conditions and applicable local regulations.
Availability of specific features may vary by configuration and market. Contact WOX for details applicable to your location.
Multi-sensor obstacle detection — cameras, radar and ultrasonic sensors
Designed for mixed-traffic retail environments with pedestrian and shopper awareness
Emergency stop capability — vehicle halts immediately if required
Geofenced operation within defined retail zones and approved routes
Remote operations support for complex or unfamiliar situations
All autonomous operations subject to applicable retail safety regulations and site approval
Integrated Charging Infrastructure
WOX Relay integrates with WOX Charging infrastructure to support continuous retail fleet operation. Charging stations can be installed in service areas, stockrooms or dedicated charging bays within the retail facility. The WOX Fleet Platform manages charging schedules automatically to maintain fleet availability across all trading hours.
From Site Survey to Go Live
WOX provides full deployment support for retail environments — from initial site survey and route mapping through to retail system integration, fleet commissioning and operator training. Retail deployments typically involve coordination with operations, facilities and IT teams. A typical deployment is operational within 6–8 weeks.
Explore the Relay Platform
Common Questions
Discuss a Relay Project
Tell us about your operation and we will prepare a tailored proposal.