Autonomous Logistics for
Hospitality Operations
WOX Relay handles guest deliveries, linen logistics, amenity restocking, food and beverage transport and staff supply movement across large hotel and resort properties — enhancing guest experience while reducing the operational cost of internal logistics.
The Logistics Complexity of Large Hospitality Properties
Large hotels and resorts operate across extensive properties with constant movement of linen, amenities, food and beverage, guest deliveries and staff supplies between buildings, floors and facilities. This movement is typically handled manually — consuming staff time, creating inconsistency in service delivery and adding operational cost that is difficult to reduce without compromising guest experience.
Guest delivery requests — parcels, amenities, food — require dedicated staff across large properties
Linen logistics between laundry facilities and guest floors is labour-intensive and time-consuming
Food and beverage transport between central kitchens and distributed outlets requires consistent timing
Staff supply movement across large resort grounds consumes significant operational hours
Manual logistics creates service inconsistency during peak occupancy periods
Autonomous guest delivery — parcels, amenities and in-room requests
Linen logistics between laundry facilities and housekeeping stations
Food and beverage transport between central kitchens and distributed outlets
Amenity restocking across resort facilities and guest areas
Staff supply movement between stores and operational areas
Discreet, low-noise operation designed for guest-facing environments
Geofenced operation within defined property zones
Scalable fleet for large resort properties with multiple buildings
How WOX Relay Supports Hospitality Operations
WOX Relay operates on pre-mapped routes across hotel and resort properties — service corridors, outdoor pathways and resort grounds. Missions are assigned through the WOX Fleet Platform and executed autonomously, with the vehicle designed to operate discreetly alongside guests and staff.
Typical Hospitality Mission Workflow
Request Received
A guest request or operational need is logged through the WOX Fleet Platform or integrated property management system.
Vehicle Dispatched
The nearest available Relay vehicle is assigned and dispatched to the collection point.
Items Loaded
Items are loaded and the mission is confirmed. The guest or recipient receives a delivery notification.
Property Transit
Relay navigates autonomously along the pre-mapped property route, operating discreetly alongside guests.
Delivery at Destination
Relay arrives at the designated delivery point. The recipient is notified and collects their items.
Return or Next Mission
Relay returns to base or proceeds to the next queued mission. Battery is managed automatically.
Operational Benefits for Hotels and Resorts
Consistent, on-time delivery of guest requests without service variability
Repetitive internal logistics handled autonomously — freeing staff for guest-facing roles
Relay operates across all hours with AI-managed charging — no staffing gaps
Fleet capacity can be adjusted to match seasonal demand and occupancy levels
Full mission data for service planning, performance reporting and cost analysis
Fully electric drivetrain supports hotel sustainability and ESG commitments
Designed for Controlled Environments
WOX Relay is designed for operation within defined, controlled areas — campuses, facilities, industrial zones and managed outdoor environments. All autonomous capabilities are subject to site conditions and applicable local regulations.
Availability of specific features may vary by configuration and market. Contact WOX for details applicable to your location.
Low-speed, low-noise operation designed for guest-facing environments
Multi-sensor obstacle detection — cameras, radar and ultrasonic sensors
Automatic yield to guests and staff in shared areas
Emergency stop capability — vehicle halts immediately if required
Geofenced operation within defined property zones
All autonomous operations subject to applicable local regulations and property authority approval
Integrated Charging Infrastructure
WOX Relay integrates with WOX Charging infrastructure to support continuous hospitality fleet operation. Charging stations can be installed in service areas, basement logistics zones or dedicated charging bays — away from guest-facing areas. Solar integration options support hotel sustainability goals.
From Site Survey to Go Live
WOX provides full deployment support for hotel and resort properties — from initial site survey and route mapping through to fleet commissioning and staff training. Hospitality deployments typically involve coordination with operations, facilities and guest experience teams. WOX engineers work to ensure the deployment is discreet and aligned with the property's service standards.
Explore the Relay Platform
Common Questions
Discuss a Relay Project
Tell us about your operation and we will prepare a tailored proposal.